INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your products safe for children of all ages?

Absolutely. The safety of your child is our top priority. All our products undergo rigorous testing and adhere to strict safety standards. We provide age recommendations for each item to guide you in choosing products suitable for your child's developmental stage.

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How do I track my order?

Tracking your order is easy. Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to monitor the delivery progress. You can also log in to your Sohotots account to access real-time tracking information.

What sets Sohotots apart from other children's stores?

At Sohotots, we stand out through our meticulously curated collection of premium children's products. Every item is thoughtfully selected to ensure it meets our high standards for safety, quality, and educational value. We're also committed to fostering a vibrant community of parents, caregivers, and children who share a passion for enriching childhood experiences.

How can I get in touch with your customer support team?

We're here to assist you every step of the way. You can reach our friendly customer support team via email at sales@sohotots.com, or you can use the form given and we'll be in touch

Can I cancel or modify an order after it has been placed?

We process orders promptly to ensure quick delivery. If you need to cancel or modify an order, please contact our customer support team as soon as possible. While we'll do our best to accommodate your request, it may not always be possible if the order has already been processed for shipping.

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