Thank you for shopping at Sohotots (sohotots.co.za). We take great pride in ensuring the quality and satisfaction of our products. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
Refund and Returns Policy
As part of our commitment to providing you with the best shopping experience, we offer returns within 3 days of receiving your package.
Cancellation
If you wish to cancel an order, please contact our customer support team at sales@sohotots.co.za as soon as possible. We will do our best to accommodate your request if your order has not yet been processed for shipping. Once an order is shipped, it cannot be canceled.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us within [number of days] days of receiving your order at sales@sohotots.co.za. We will work with you to resolve the issue promptly. Please provide detailed information and clear photographs of the damaged or defective item to assist us in evaluating your claim.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at sales@sohotots.co.za. We are here to assist you and provide exceptional customer service.
Please note that this policy is subject to change without notice. We recommend reviewing our policies periodically for any updates.
Thank you for shopping with Sohotots!